Transport damage
Provisions on transport damage
How do I deal with transport damage?
Despite good packaging and every effort to deliver flawless goods to the customer, transport damage unfortunately occurs time and again. Therefore, always check the goods for damage on delivery. Document the damage to the packaging and goods and make a note of this on the shipping documents. This is essential for fast processing.
Please inform us immediately if you notice any damage in transit. The following information and documents are important for us:
- Freight document with corresponding damage note and confirmation from the driver
- Which shipment and goods are involved (copy of delivery note)
- Documentation of the damage (photos)
- Notification of your further course of action (return, replacement, repair, appointment, etc.)
Please forward this information immediately to our quality assurance department using the contact details below.
Types of transport damage:
1. obvious transport damage
For example:
Carton torn or severely compressed, parts of the goods protruding from the packaging, broken Euro pallets, forklift fork has penetrated the pallet carton,...
Procedure:
The damage (e.g. packaging defective, housing dented, ...) must be noted on the supplier's delivery documents and then confirmed by the delivering driver with his signature. If the driver refuses to sign, please make a note of this: Driver has refused to sign. If the signature is provided on a display device, sign it slightly smaller and add the note "DEFECTIVE" as clearly as possible. The driver should also mark the consignment as defective in his IT system. You can also use your company's standard damage form for this purpose.
In case of doubt:
Refuse to accept the damaged delivery with a clear conscience before you subsequently have to pay for the damage yourself and report the damage to us. If a driver refuses you the opportunity to accept the goods with a damage note (he insists on either a signature without a note or no acceptance), please refuse acceptance and inform us immediately.
Please do not dispose of the packaging until any transportation damage that has occurred has been rectified.
2. hidden transport damage
Example:
Carton or pallet is undamaged from the outside, but the goods show signs of damage after opening.
In contrast to open transport damage, the goods were accepted "against receipt only". No damage note was made to the carrier. Therefore, the burden of proof against the
carrier lies between the shipper and the recipient. Complete documentation (photos of the outer and inner packaging, photos of the damaged areas, description of the damage, etc.) is therefore essential. Furthermore, such damage must be reported to us within a maximum of 10 days. After this time, shipping companies/parcel services and insurance companies will assume that the goods have reached your premises undamaged and the damage can therefore no longer be settled.
Please do not dispose of the packaging until any transportation damage that has occurred has been completed.
